Privacy Policy

Book Hook AI provides an AI phone receptionist to businesses. When you call a business that uses our service, our receptionist answers on that business's behalf.

The business you called decides why your information is collected and what it is used for. Book Hook AI handles that information on their instructions, as their service provider. If you want your information corrected or deleted, you can contact either the business or us.

Calls handled by our receptionist are recorded and transcribed. Recordings and transcripts are used to produce a summary of your call for the business, to book your appointment correctly, and to improve the accuracy of the service.

If you do not want to be recorded, say so and hang up, then contact the business by another method. You can request deletion of a recording of your own call using the contact details below.

From callers, only what you say during the call and what the call itself produces:

• Your name, phone number, and — if you give them — email address and service address
• What you are calling about, and how urgent it is
• Appointment times you request
• Audio recording and written transcript of the call
• A record of any text message sent to you, including its contents

From businesses that subscribe, we also collect account details: name, email, business address, phone numbers used for notifications, and a payment reference held by Stripe.

We do not ask for card or bank details over the phone and our receptionist is instructed to refuse them. Payments are taken by the business's own payment provider, never by us.

• To answer your call and understand what you need
• To book, change, or pass on your appointment request
• To tell the business you called, so they can follow up
• To send you a booking link, when you have agreed to receive one
• To keep the service working, secure, and accurate

We do not sell your information. We do not share it for anyone else's marketing, and we do not use your phone number for marketing of our own.

Your information goes to the business you called. Beyond that, it is handled only by the providers that make the service work:

We may also disclose information where the law requires it, or to protect the rights and safety of people using the service.

Text messaging is covered in detail by our SMS Messaging Policy, including how consent is given and how to stop messages. In short: you are asked out loud before any text is sent, and you can reply STOP at any time.

Mobile numbers and consent records are never sold, rented, or shared with third parties for their own marketing purposes.

Call records, recordings, transcripts, and message logs are kept while the business you called is an active customer, so they have a history of their own calls. When a business closes its account, its call data is deleted within ⟨FILL: retention period, e.g. 90 days⟩.

You can ask us to delete a recording or transcript of your own call sooner, and we will do so unless we are required to keep it.

You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to the address below and tell us the phone number you called from and roughly when, so we can find the right record.

Depending on where you live you may have additional rights over your personal information. We honour these requests regardless of where you live.

The service is intended for adults contacting a business. We do not knowingly collect information from children under 13.

If this policy changes materially we will update the date at the top of this page. Continued use of the service after a change means the updated policy applies.

⟨FILL: legal entity name⟩
⟨FILL: business address⟩
support@bookhookai.com